Key Responsibilities
- Handle customer queries through Voice, Chat, and Email.
- Assist customers with hotel bookings, flight reservations, and travel-related services.
- Deliver prompt and accurate resolutions while ensuring a high level of customer satisfaction.
- Maintain professional communication and adhere to quality and compliance standards.
Experience
- Minimum
6 months of experience
in an
International Voice or Blended Process
.
- Experience in the
Travel & Hospitality BPO Industry
is mandatory.
- Candidates must have hands-on experience in
Hotel Bookings, Flight Bookings, Travel Reservations, or Travel Customer Support
.
- Experience with
Global Distribution Systems (GDS)
such as Amadeus, Sabre,
or Galileo will be an added advantage.
Mandatory Eligibility
- Excellent verbal and written English communication skills.
- Undergraduate or Graduate.
- Willingness to work rotational shifts in a Work From Office setting.
Important Note
- Candidates with
only E-commerce process experience will not be considered
.
- Only applicants meeting the mandatory eligibility criteria will be shortlisted.
Interested candidates may share their updated resume or connect via LinkedIn for further details.