JOB DESCRIPTION

The Service Manager will be responsible for the overall management and performance of the Piaggio 3-Wheeler Service Department. The role includes managing workshop operations, customer satisfaction, service quality, technician performance, spare parts coordination, warranty claims, and achieving service department targets.

Key Responsibilities
- Workshop Operations
- Manage the day-to-day operations of the Piaggio 3-Wheeler service workshop.
- Ensure timely and quality service delivery to customers.
- Monitor vehicle reception, job card opening, repair progress, quality inspection, and vehicle delivery.
- Ensure proper utilization of workshop facilities, tools, and equipment.
- Maintain discipline, cleanliness, and safety standards in the workshop.
- Team Management
- Supervise and manage Service Advisors, Technicians, Helpers, and other service staff.
- Allocate work effectively and monitor individual performance.
- Conduct regular team meetings and provide necessary guidance and training.
- Ensure proper coordination between the Service, Spare Parts, Sales,



and Accounts Departments.
- Customer Satisfaction
- Ensure excellent customer service and timely resolution of customer complaints.
- Handle escalated customer complaints professionally.
- Follow up on customer feedback and improve service quality.
- Ensure proper communication with customers regarding repair status, estimated cost, and delivery time.
- Service Targets and Performance
- Achieve monthly service revenue and workshop performance targets.
- Monitor labour revenue, parts sales, vehicle inflow, repeat customers, and overall workshop productivity.
- Prepare and submit daily, weekly, and monthly service performance reports to management.
- Take corrective action to improve service performance wherever required.
- Technical and Quality Control
- Ensure proper diagnosis and repair of Piaggio 3-Wheeler vehicles.
- Monitor the quality of work carried out by technicians.
- Ensure proper in

📌 Service Manager (Kottayam)
🏢 KAMALA TVS
📍 Kottayam