Job Title

Microsoft 365 Adoption SME

Job Summary

The Microsoft 365 Adoption SME is responsible for driving user adoption, engagement, and value realization across Microsoft 365 services. This role focuses on leveraging adoption analytics, Viva Insights, usage reporting, and continuous improvement methodologies to enhance employee productivity, collaboration, and digital workplace transformation. The SME works closely with business stakeholders, IT teams, change management teams, and leadership to monitor adoption trends, identify improvement opportunities, and implement data-driven recommendations.

Key Responsibilities

Adoption Analytics
- Analyze Microsoft 365 adoption and usage data to measure user engagement and platform effectiveness.
- Develop and maintain adoption dashboards, KPIs, and reporting frameworks.
- Identify adoption gaps, trends, and opportunities to improve utilization of Microsoft 365 services.
- Provide actionable insights and recommendations to business and IT stakeholders.

Viva Insights




- Utilize Microsoft Viva Insights to assess workplace collaboration patterns and productivity metrics.
- Generate reports and interpret organizational trends to support employee experience initiatives.
- Partner with stakeholders to identify opportunities for improving productivity, collaboration, and well-being.
- Present insights and recommendations to leadership teams.

Usage Reporting
- Create and manage Microsoft 365 usage reports covering key workloads such as Teams, SharePoint, OneDrive, Outlook, and Viva.
- Monitor service adoption, license utilization, and feature consumption.
- Deliver periodic executive and operational reports with meaningful business insights.
- Ensure reporting accuracy, consistency, and data integrity.

Continuous Improvement
- Establish and execute continuous improvement plans based on adoption metrics and user feedback.
- Identify areas for optimization and recommend best practices for Microsoft 365 services.
- Collaborate

📌 M 365 Adoption SME (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru