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Job Description — L2 AVD / Windows 365 Support Engineer (Infrastructure Workplace)

Location: Pune, India

Context

Within Infrastructure Workplace, this role provides Tier 2 operational support for Syensqo’s virtual desktop services based on Azure Virtual Desktop (AVD) and Windows 365 Cloud PC, covering both hybrid identity and Microsoft Entra ID-only environments. The role ensures service stability, rapid restoration, and consistent user experience, with FSLogix as a mandatory core competency.

Key accountabilities

Service operations (L2)
- Restore service for L2 incidents/requests related to AVD and Windows 365 within agreed SLAs/OLAs.
- Perform advanced troubleshooting for:




- FSLogix (profiles/ODFC containers, performance, corruption/locking, permissions, storage latency).
- AVD connectivity/session issues, host pool/session host health, agent/bootloader problems, scaling plan impacts.
- Windows 365 provisioning and access issues; Cloud PC connectivity and policy/application impacts.
- End-user experience topics: app launch, logon slowness, printing/redirection, audio/video, Teams optimization basics.

Monitoring, stability & continuous improvement
- Use Azure diagnostics and monitoring (Azure Monitor, Log Analytics/KQL basics, AVD Insights, Event Viewer) to identify patterns and reduce repeat incidents.
- Execute standard operational changes/runbooks (host lifecycle tasks, capacity actions, support during image rollouts/patch windows).
- Contribute to knowledge management: KBs, runbooks, known errors, and operational checklists.

Collaboration & escalation
- Partner with Identity, Networ

📌 AVD / Windows 365 Support Engineer (Pune)
🏢 Syensqo
📍 Pune