Role & responsibilities:
- Welcome guests warmly and ensure a smooth check-in and check-out experience.
- Handle room reservations, cancellations, and booking inquiries through phone, email, and walk-ins.
- Provide accurate information regarding hotel facilities, services, and local attractions.
- Manage guest requests, complaints, and feedback professionally to ensure high customer satisfaction.
- Coordinate with housekeeping, maintenance, and restaurant teams to ensure seamless guest service.
- Handle billing, payments, invoices, and maintain accurate guest records.
- Answer telephone calls and direct them to the appropriate department.
- Maintain cleanliness and organization of the reception and lobby area.
- Ensure compliance with hotel policies, safety procedures, and service standards.
- Prepare daily reports, occupancy updates, and shift handover documentation.





Preferred candidate profile:
- Minimum qualification: Graduate in any discipline (Hospitality degree/diploma preferred).
- Previous experience in hotel reception, front office, or customer service is preferred.
- Good communication skills in English and Hindi (additional languages are an advantage).
- Pleasant personality with a customer-centric attitude.
- Basic computer proficiency and familiarity with hotel management software/PMS is preferred.
- Strong organizational, multitasking, and problem-solving skills.
- Willingness to work rotational shifts, weekends, and public holidays.
- Skilled appearance and excellent interpersonal skills.

📌 Hotel Receptionist (Gopalganj)
🏢 Shreegopal Auto Danapur
📍 Gopalganj