Certification: Minimum JLPT N2. Notice Period: Immediate or 15 Days.

Education and Experience Required :
- Preferred: Good Reading/Writing/Speaking Japanese skills (N2/N3 level certified) or NAT N3.
- Preferred: Educational qualification: B.E / B.Tech / MCA / BCA / Any graduate
- Preferred: Prior experience in a helpdesk or infrastructure technical support/service desk role with relevant 0 to 6 years of experience.
- Preferred: 0 to 6yrs of total experience.
- Added advantage: ITIL foundation certified
- Knowledge of cloud-based platforms and business applications is advantageous.
- Strong communication skills with the ability to interact effectively with diverse stakeholders.
- Familiarity with ticketing systems and incident management processes.
- Ability to adapt to a rapid-paced, 24x7 working workplace.
- Problem-solving skills with a focus on delivering customer-centric solutions.
- Proficiency in documentation and training materials development.
- Willingness to learn and adapt to new technologies and processes.

Job Role :





The Global Helpdesk Support Team Member is responsible for providing support at Level 1 initially, with the potential to scale up to Level 2/3 support in the long run. This role primarily focuses on providing assistance for a cloud-based platform and various business and operations applications hosted on this platform. The individual will engage in communication with regional stakeholders, end customers, ticket entry, resolution, escalation, change release management support, new application rollout, customer onboarding, SLA/OLA tracking, continuous improvements, automation, documentation, training, and other related activities. This helpdesk caters to multiple technology applications utilized by customers globally, including infrastructure support, and operates on a 24x7 basis.

Key Responsibilities :
- Provide Level 1 support initially, with the potential to progress to Level 2/3 support.
- Communicate effectively with regional stakeho

📌 Global support (Bengaluru)
🏢 Aziro
📍 Bengaluru