VOIZ Ginar - JD, Payout & other details
Type of employment: Consultant mode with VOIZ
Nature of a job: Telecalling (Voice Process, Outbound)
Timings: Fixed shift of 9 hrs. (Including 1 hr. Break) between 9:30 am to 6:30 pm, rotational week off
Job Description:
Mandatory 9 hours of login time including productive call handling time and Idle time and at least 24
working days in the month.
Level I & II calling for verification of customer inbound interests for leading two wheeler brands
¢ Respond promptly to customer inquiries
¢ Know the products inside and out so that you can answer queries
¢ Keep records of customer interactions, transactions, comments
¢ Maintain positive, empathetic and a skilled attitude towards customers at all times
¢ Ensure customer satisfaction and provide professional support
Candidate Specification:
¢ Minimum qualification is 10+2 or equivalent
¢ English & any regional language like Tamil, Telugu, Kannada, Malayalam, Bengali (proficiency in both
languages is a must)
¢ Must have a Windows 10 or above Laptop or a Computer (good working condition)
¢ High speed internet connectivity (Broadband Wifi 50 Mbps+)
¢ A silent room to work
¢ Fresher or Experienced, any field welcome, should be 18+ & shouldnt hold an active PF(UAN) account
Selection Process:
¢ 3 rounds of interviews L1, L2 & client round (mostly on same day, if not then next day)
¢ Post Selection, all candidates must complete a training & certification course before final on-boarding
Training Period Details:
Training / OJT / Certification completion (7 days Process Training, 4 days OJT (On The Job) & 4 days
Certification all subject to change based on client/internal requirement).
Successful completion of training will get you a Certification and land you into operations
Stipend & Payout Details:
Stipend of Rs.6000 will be paid for attending the training, OJT and certification process, subject to
certification clearance. Stipend will be paid with the following months payout
Monthly P