Back Office Executive (90% Chat | 10% Voice)

Location: Sector 30, Gurugram
Job Type: Full time
Work Mode: Work From Office
Salary: Up to ₹30,000 CTC

Immediate Joiners will be preferred

Job Overview

We are looking for a proactive and customer-focused Back Office Executive to join our team in Gurugram. The role primarily involves handling customer queries through chat support (90%) and voice support (10%) for clients in the travel domain. If you have prior experience in the travel process and excellent communication skills, we'd love to hear from you.

Key Responsibilities
- Handle customer inquiries primarily through chat support with limited voice interactions.
- Assist customers with travel-related queries, bookings, modifications, cancellations, and general support.
- Provide accurate, timely, and professional responses while maintaining high customer satisfaction.
- Resolve customer concerns efficiently and escalate complex issues when required.
- Maintain detailed and accurate records of customer interactions.
- Meet quality, productivity, and service level targets.




- Follow company policies and standard operating procedures.

Eligibility Criteria
- Graduate or Undergraduate.
- Minimum 1 year of overall experience, including at least 6 months of experience in a Travel Process.
- Experience handling travel clients and customer support.
- Excellent verbal and written English communication skills.
- Strong problem-solving and multitasking abilities.
- Comfortable working in rotational shifts from the office.

Preferred Skills
- Experience in chat support/customer service.
- Good typing speed and computer proficiency.
- Customer-centric approach with attention to detail.
- Ability to work effectively in a fast-paced environment.

Advantages
- Salary up to ₹30,000 CTC.
- 5-day work week.
- Both-side cab facility (as per company cab zone).
- Rotational shifts and weekly offs.
- Career growth and learning opportunities.
- Supportive and collaborative work environment

📌 Back Office Executive (Gurugram)
🏢 Digitxeprt Solutions
📍 Gurugram