We are looking for a
CRE– Retail
to manage and enhance customer experience across our retail stores at Meena Bazaar. The role focuses on handling customer interactions, resolving escalations, coordinating with internal teams, and improving CRM processes to ensure high customer satisfaction. The ideal candidate should be customer-centric, process-driven, and experienced in handling retail CRM operations at a senior level.
Key Responsibilities-
- Manage and oversee customer queries and complaints related to
retail stores
via phone, email, and other communication channels.
- Handle
escalated customer issues
with professionalism and timely resolution.
- Coordinate with
store teams, warehouse, logistics, and operations
for quick and effective issue closure.
- Ensure accurate
recording and updating of customer interactions
in CRM systems.
- Track customer feedback, complaints, and recurring issues to identify improvement areas.
- Support smooth handling of
returns, exchanges, billing issues, and delivery-related concerns
for retail customers.
- Monitor CRM reports and share insights with management for service improvement.
- Assist in defining and improving
CRM SOPs and customer service processes
.
- Act as a bridge between customers and internal teams to maintain a consistent customer experience across stores.
- Mentor or guide junior CRM/support team members when required.
Skills & Qualifications-
- 1–3 years of experience in
Retail CRE / Customer Support
, preferably in fashion or lifestyle retail.
- Strong verbal and written communication skills.
- Experience in handling
customer escalations and complex cases
.
- Good understanding of
retail operations, store processes, billing, and customer service workflows
.
- Proficiency in CRM tools and MS Excel.
- Robust analytical and problem-solving skills.
- Organized, detail-oriente