Key Responsibilities
- Provide L2 support and operations for the SingleView application setting: manage and resolve escalated incidents and service requests.
- Monitor application performance, system metrics, logs, alerts and proactively identify risks or issues.
- Perform root cause analysis (RCA) on recurring issues and drive corrective / preventive actions.
- Coordinate with cross-functional teams (QA, Product, Infrastructure) to ensure timely resolution of defects or production issues.
- Ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met for uptime, response time, resolution time.
- Maintain/update standard operating procedures (SOPs), knowledge base articles, and run-books for incident handling.
- Participate in change management: evaluate impact of changes, validate post-change health and rollback if needed.
- Support on-call / shift rotations (if required) to provide 24 7 coverage or extended hours operation.
- Provide status updates, reports, dashboards to management; escalate when thresholds are violated.




- Continuously review improve operational processes, tools, automation to reduce manual effort and improve reliability.

Required Skills
- Typically 2 5 years of experience in L2 support / operations / application support roles.
- Strong technical troubleshooting skills: understand logs, application stacks, databases, networking, integrations.
- Familiarity with the SingleView platform or similar billing/CRM/ERP/mediation system is a plus.
- Experience with incident management tools, monitoring tools, ticketing systems (e.g. Remedy/ServiceNow/JIRA).
- Good communication skills: ability to liaise with technical and non-technical stakeholders.
- Ability to work in shifts / 24 7 environment if required.
- Analytical mind-set, able to perform root cause analysis and propose process improvements.
- Preferably knowledge of scripting / automation (e.g., shell, Python) and system tools.

Disclaimer : This job posting has been

📌 Singleview Operations (Bengaluru)
🏢 Rekrut India
📍 Bengaluru