Roles and Responsibilities
- Resolve customer queries related to products/services in a timely and professional manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues and improve processes.
- Meet performance targets for quality, productivity, and sales metrics.
Desired Candidate Profile
- 1-4 years of experience in an International Voice Process (US/UK) or similar industry.
- Excellent communication skills in English language (written & spoken).
- Ability to work on rotational shifts including night shifts as per business requirements.
- Solid problem-solving skills with attention to detail and analytical thinking.
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📌 Walk-in || International Voice Process Executive (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad
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