People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
As a T&A; Analyst, you will be pivotal to the maintenance and administration of our global time management system UKG WFM Pro. If you are enthusiastic individual, with excellent customer service skills, and looking to be a part of our exciting and energetic team, we offer a range of benefits and will support your progression and development as you start your career journey with us.
What you will be doing
- As one of our IT Analysts within the Time and Attendance Team, day to day you'll be responsible for ensuring Incident and Requests are logged, tracked, resolved and measured within the given SLA's, whilst ensuring adherence to ITIL processes
- Management of individual work queues
- Ensuring the correct priority is given to Incidents
- Creating and sharing of knowledge documents
- Participation in team meetings
- Ensuring process are executed to the set targets and SLA's
- Ensuring Devices are active and collecting
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working setting for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carrie