Role & responsibilities
- Verify patient insurance eligibility and active benefits through multiple platforms including insurance portals, payer calls, and direct patient communication.
- Conduct patient calls professionally to collect insurance details, clarify coverage, and update missing or incorrect information.
- Work with commercial & workers compensation insurance plans.
- Assist in procuring and validating referrals and authorization requirements (experience preferred).
- Ensure accurate and timely documentation within the system.
- Collaborate with internal teams to resolve any insurance or coverage-related discrepancies.
Preferred candidate profile
- 2-7 years of experience in US healthcare eligibility/benefits & referral processes or in RCM Industry.
- Strong understanding of commercial and workers compensation insurance.
- Excellent communication skills, with mandatory patient-calling experience.
- Ability to multitask, analyze, and work in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
Additional Details
- Work Mode: In office (Chandigarh)
- Shift: Rotational Night Shifts
- Work Days: 5 Days Working