Customer Success & Retention Executive

HandyPay Services Private Limited | Astro Ad Services App

Location: Mumbai
Experience: 3+ Years
Employment Type: Full-Time
Industry: FinTech / Digital Payments / Customer Experience

About HandyPay Services Private Limited

HandyPay Services Private Limited is a rapidly growing FinTech company committed to delivering innovative digital payment solutions and exceptional customer experiences. We are looking for a proactive, customer-focused, and data-driven professional to join our team as a Customer Success & Retention Executive for the Astro Ad Services App.

This role is ideal for individuals who are passionate about customer engagement, retention strategies, and delivering outstanding service while working in a fast-paced digital environment.

Position Overview

The Customer Success & Retention Executive will be responsible for managing customer relationships throughout their lifecycle, ensuring prompt resolution of customer concerns, driving customer retention, and executing user engagement initiatives.



The role requires solid communication skills, analytical thinking, and hands-on experience in customer support, retention campaigns, and customer success operations.

Candidates with prior experience in FinTech, Digital Payments, Wallets, Recharge Platforms, Gaming, Astrology Apps, Subscription-Based Businesses, or similar customer-facing digital platforms will be preferred.

Key Responsibilities

Customer Success & Support
- Serve as the primary point of contact for customers using the Astro Ad Services App.
- Handle customer queries through Chat, WhatsApp, Email, and Call Support channels.
- Resolve wallet, recharge, transaction, account, subscription, and service-related concerns.
- Process refund requests and ensure timely resolution of customer issues.
- Deliver a superior customer experience while maintaining high service standards.

Complaint Resolution & Escalation Management
- Investigate customer complaints and e

📌 Customer Success Executive (Mumbai)
🏢 Handypay Services Private
📍 Mumbai