Company Overview
‘Ideas to Action’ is how ORITSO, a leading Technology service provider of the country stands in FinTech Industry.
Delivering IT enabled business solutions to Banks, small, medium and large sized businesses, institutions and government agencies across India, ORITSO has been playing a significant role in contributing to the Fin-tech revolution in the country. We are committed to deliver solutions that are not only excellent but also cost effective.
Job Summary
We are seeking an Application Support Executive (L1) to provide first-level support for critical
banking applications and ensure smooth day-to-day operations. The role involves application
monitoring, incident management, troubleshooting, user support, operational activities, and
coordination with internal support teams to maintain application availability and service
quality.
Key Responsibilities
Application Monitoring & Health Checks
- Monitor critical banking applications such as Finacle (CBS), Payments, Trade Finance,
- LOS, CRM, Internet Banking, Mobile Banking, and related systems.
- Track application alerts, batch jobs, interfaces, and failures.
- Perform daily Start of Day (SOD) and End of Day (EOD) activities.
- Ensure application availability and operational health.
Incident & Ticket Management
- Act as the first point of contact for application-related incidents and service requests.
- Log, categorize, prioritize, and track incidents through ITSM/ticketing tools.
- Ensure incidents are resolved or escalated within defined SLA timelines.
- Follow ITIL-based incident management processes.
Troubleshooting & Support
- Perform initial diagnosis and resolution of application issues.
- Handle common issues including:
- User login failures
- Data mismatch queries
- Batch job failures
- Interface and integration errors
- Implement approved workarounds using SOPs, scripts, and basic SQL queries.
User Support & Communication
- Provide support to business and operations teams via cal
📌 Application Support Engineer (Noida)
🏢 ORITSO
📍 Noida