EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.
www.eccouncil.org
Role Overview:
Responsible for Account Management Support. Provide support to Global Partners/Distributors & Country Sales Managers to ensure success. The ideal candidate will have experience in channel management, strong communication and interpersonal skills, and a good understanding of the sales processes.
This role will entail co-ordination with Sales team and all sales channel partner registration related activities for new account(s) creation, termination, and renewals. Queries raised by sales and distributor teams on the ground who support partners,
offer First level support for resolution of queries raised by partners. Stakeholder management, generating periodic and ad hoc reports.
Responsibilities
You will be responsible for onboarding new partners, providing support and training, and managing the existing partners administrative activities and success.
- Set up current partners –on the system while ensuring proper coordination and creation within the defined business processes and turnaround timelines.
- Ensure all relevant Know Your Customer (KYC) documents e.g., duly completed forms, company incorporation documents, business permits, copy of identification documents etc. are received from Sales/Partner and approved by the compliance team.
- Carry out preliminary KYC documentation checks for the relevant information.
- Provide support and guidance to partners on product and solution offerings.
- Maintain the relevant records in the ERP systems and co-ordinate all
📌 Partner Support Specialist (Hyderabad)
🏢 EC-Council
📍 Hyderabad
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