Job Description: Application Engineer / Senior Application Engineer – Rock Drilling Tools

Location: Pune

Department: Rock Drilling Tools

Reports To: Contracts and Application Manager

Job Summary

We are looking for a proactive and technically competent Application Engineer / Senior Application Engineer – Rock Drilling Tools to provide application support, technical guidance, customer service, and inventory planning support for drilling and mining consumables. The role will work closely with customers, internal teams, and channel partners to ensure uninterrupted site operations, improve tool performance, optimize inventory levels, and support business growth through effective technical engagement.

Key Responsibilities

Technical & Application Support
- Understand customer requirements and recommend suitable rock drilling tools, products, and technical solutions.
- Provide technical presentations, product demonstrations, and application guidance to customers and site teams.
- Ensure correct utilization and consumption of drilling tools at customer sites.




- Monitor drilling performance, tool life, consumption trends, and drill meterage.
- Investigate tool failures, conduct basic failure analysis, and recommend corrective and preventive actions.
- Conduct regular site visits to monitor application performance and provide hands-on technical support.
- Prepare technical performance reports, Daily Progress Reports (DPR), and site visit reports.
- Coordinate with product specialists and marketing teams to ensure the right tool selection for specific applications.

Customer Relationship Management
- Build and maintain solid working relationships with customers, site teams, and key stakeholders.
- Support customers by resolving technical, application, and operational issues in a timely manner.
- Identify opportunities to improve product performance, customer satisfaction, and overall site productivity.

Dealer Support
- Support and develop channel partners through regul

📌 Application Engineer (Pune)
🏢 Epiroc Careers
📍 Pune