About Us
Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Responsibilities
⤠Providing excellent customer service to our clients Fulfilling client requests.





⤠Proactively spotting patterns in the frustrations or hopes of our clients, seeing where we can change our processes, tools or product to make them happier.

⤠Identify customers who are in vulnerable situations and help to figure out what steps we can take to support them.

⤠Work closely with our internal teams to act as the first line of support to help spot and investigate trends, whilst making decisions about how best to resolve a client's queries.

⤠Deal with technical related queries and help educate the client to use our products to self-serve.

⤠Understand, prioritize and escalate client feedback and feature requests to the internal product team. Plus, being the first port of call for complaints to make sure that they're treated fairly and can share their thoughts and concerns.

⤠Support members of the customer support team by being a mentor to recent joiners. Plus ma

📌 Associate Customer Experience (Chennai)
🏢 Foodhub
📍 Chennai