Position:
Resort Manager / Operations Manager

Department:
Operations

Location:
Rainforest Resort, Athirapally, Kerala

About Rainforest Resort:

Nestled in the pristine Sholayar Forest and overlooking the breathtaking Athirapally Waterfalls, Rainforest is one of Kerala's most iconic boutique luxury resorts. With just 10 exclusive rooms, a tree house, and curated guest experiences, we offer personalized luxury in the heart of nature.

We are looking for an experienced and hands-on Resort Manager to lead our team, oversee all aspects of resort operations, and ensure exceptional guest experiences while driving operational excellence.

Experience:
- Minimum 10 years of experience in hotel or resort operations.
- Minimum 3 years of experience in a Resort Manager, Operations Manager, or similar leadership role.
- Experience in 4-star or 5-star hotels, luxury resorts, or boutique hospitality properties is mandatory.

Key Responsibilities:
- Oversee the overall day-to-day operations of the resort and ensure smooth coordination across all departments.




- Lead and manage the Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Guest Relations teams.
- Ensure exceptional guest satisfaction by maintaining the highest standards of hospitality and personalized service.
- Recruit, train, mentor, and evaluate team members to build a motivated and high-performing workforce.
- Monitor departmental performance, productivity, and service quality while implementing continuous improvements.
- Handle guest concerns professionally and ensure timely resolution of complaints.
- Manage operational budgets, inventory, cost controls, and departmental expenses.
- Ensure compliance with statutory regulations, health & safety requirements, hygiene standards, and company policies.
- Work closely with Sales & Marketing to maximize occupancy, guest engagement, and revenue opportunities.
- Prepare operational reports and provide regular performance updates to the management team.
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📌 Resort Manager (Ernakulam)
🏢 Rainforest Athirapally
📍 Ernakulam