Key Account Manager Job Description (SOF)
- Serve as the primary point of contact for a portfolio of 100150 key accounts, building robust, long-term client relationships.
- Own overall PL accountability for all assigned accounts drive revenue growth, control costs, and maximize profitability.
- Prepare and present financial forecasts, performance reports, dashboards, and insights using advanced Excel skills.
- Develop and execute strategic account plans to meet growth targets, retention goals, and business objectives.
- Identify upsell, cross-sell, and expansion opportunities within existing accounts to increase share-of-wallet.
- Coordinate with internal teams (sales, marketing, operations, product, delivery) to ensure timely delivery and execution of client commitments.
- Monitor and analyse key account performance metrics , trends, risks, and opportunities; take corrective actions where needed.




- Conduct regular business reviews and strategy discussions with clients and internal senior leadership.
- Address client issues proactively and ensure high levels of client satisfaction and retention .
- Maintain accurate CRM records , pipeline visibility, and update account documentation, Stay updated on market trends and competitor activity that may impact key accounts.
- Demonstrate cross-functional collaboration, flexibility, and cultural fit in a dynamic, team-oriented environment.
- Collaborate closely with cross-functional teams (IT, sales, marketing, product, operations, finance) to ensure seamless delivery and execution.

This job is provided by Shine.com

📌 Key Account Manager (Gurugram)
🏢 MTG Learning Media (MTG Books
📍 Gurugram