Senior Customer Support (New Delhi)

Senior Customer Support (New Delhi)

13 Aug
|
Fraganote
|
New Delhi

13 Aug

Fraganote

New Delhi

Job Title
- Senior Customer Support Executive

Experience
- 3-6 years

Key Requirements:

• 2–3 years of hands-on experience in D2C customer support.

• Excellent verbal and written communication skills.

• Experience handling customer queries via email, WhatsApp, calls, and social media channels.

• Familiarity with order management, NDR handling, RTO management, refunds, replacements, and escalations.

• Experience working with CRM and support tools such as Freshdesk, Exotel, Ozontel, Bitespeed, Zendesk, etc.

• Ability to coordinate with logistics partners and internal teams to resolve customer issues efficiently.

• Customer-first mindset with solid problem-solving skills.

Industry Preference: D2C, E-commerce, Beauty, Fashion, Lifestyle, or Consumer Brands

📌 Senior Customer Support (New Delhi)
🏢 Fraganote
📍 New Delhi

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