Summary
Position Summary
Senior Analyst - DFlow - CoRe DDAI - Deloitte Support Services India Pvt Ltd.
Are you looking for an exciting chance in the world of business automation technology? Do you thrive on working with customers to uncover problems and figuring out how to solve them using technology? Are you good at strategic thinking? Does working on projects with different methodologies excite you? Are you keen to operate and deliver within a high-performing team where business demand and pressure are high? If yes, then CoRe DFlow is the team for you. Our team defines, estimates, and delivers technology projects that support internal practitioners across the globe serving Deloitte’s clients.
Work you'll do
As a Software Engineer II on the DFlowTeams team, you will be responsible for:
- Overseeing day-to-day operational activities for the customer service channel, including DFlowTeams space provisioning and support activities
- Monitoring support tickets and resolving client issues while performing quality checks on provisioning, process tasks, and portal updates
- Identifying process improvement opportunities and maintaining process documentation in alignment with established workflow standards
- Creating and maintaining reports, analyses, and visualizations to support operational efficiency and leadership decision-making
- Collaborating with stakeholders to update portal content, gather enhancement ideas, and support knowledge sharing across the firm
The team
DFlowTeams is a project management and collaboration tool that practitioners across Deloitte use for their project work. DFlowTeams also address a variety of business needs, including marketing and communication, knowledge management, learning and development, and overall process automation. The team uses Microsoft Teams, SharePoint (on-prem and cloud) primarily as a platform. We use various web development and automation tools/technologies (i.e., HTML, jQuery, JavaScript, REST/SOAP API (Application