Job Title- Project Owner / Service Delivery Operations Lead

*(Managed Operations | Client-Facing Delivery Ownership, Production Control, SLA, Quality, Risk, and Team Leadership)*

Position Summary

ARDEM is seeking a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows.

The right candidate has experience leading production teams, controlling queues and backlogs, managing SLA/TAT performance, communicating directly with clients, identifying risk early, and improving how work gets done. This person should create confidence for the client by showing visible command of the work.

Core Responsibilities
- Own daily production control for assigned client workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, blockers, staffing capacity, urgent client requests, and next-24-hour priorities.
- Lead the delivery team by assigning work, clarifying priorities, monitoring output, coaching performance, addressing attendance/capacity issues,



and ensuring analysts understand expectations.
- Communicate directly with clients through delivery calls, status updates, escalation communication, action-item recaps, and proactive risk notifications.
- Run weekly governance for assigned accounts: output, SLA/timeliness, quality, backlog/aging, open issues, client dependencies, staffing/coverage, risks, corrective actions, and next steps.
- Maintain process control through current work instructions, process maps, exception rules, quality checklists, training notes, issue logs, change logs, and ownership of the latest approved process version.
- Identify delivery, quality, staffing, access, documentation, client-dependency, scope, backlog, and trust risks early; escalate with facts, impact, timeline, recommendations, and required support.
- Drive continuous improvement by identifying repeat issues, root causes, rework patterns, process waste, training gaps, and o

📌 Project Owner-Service Delivery Operations (Lucknow)
🏢 Ardem Data Services
📍 Lucknow