Key Responsibilities:
- Inbound & Outbound Call Management:
- Attend all calls with a polite and cheerful attitude.
- Be a good listener and ensure a positive interaction experience.
- Handle customer enquiries and guide them accordingly.
- Analyse the customer's query and coordinate with the respective department.
- Avoid giving any false information or commitments.
- Ensure no calls are missed or call back in case any communication will miss for any specific reason.
- Documentation and reporting:

o Ensure to submit daily report to the HOD.

· After-Sales Service:

o Coordinate with clients for all post-sales documentation and payment process as per the company's norms.

o Coordinate with internal departments to facilitate smooth execution of post-sales activities and client documentation.

o Follow up with client on regular time intervals for the pending payments.

o Provide timely updates to clients regarding documentation status, possession-related formalities, or other after-sales processes.





o Address client queries related to post-sales services and ensure prompt resolution or escalation to the concerned department.

o Maintain proper records of client interactions, documentation progress, and follow-up activities to ensure a seamless customer experience.

Secondary Role (As Needed):
- Event Coordination Support:
- Assist the marketing team in organizing property launches and other events when required.
- Support event logistics, vendor coordination, and guest management, if assigned.
- Team Communication (If needed):
- Coordinate with cross-functional teams like Sales to support customer communication.
- Ensure proper updates are passed on from internal teams to clients when necessary.
- Client Handling (If required):
- Communicate with clients for general queries or updates if requested by the team at assign site.

Job Specifications:
- Robust verbal communication and listening skills.
- Positive attitude and polite customer approach.
- Basic understanding

📌 Front Desk (Vesu)
🏢 SANGINI GROUP
📍 Vesu