Solution Design & Architecture
- • Analyze business requirements and translate them into end-to-end ServiceNow solution designs
- • Architect scalable, secure, and maintainable ServiceNow solutions following Out-of-the-Box (OOTB) and best practices
- • Provide technical leadership across ServiceNow modules such as:
o ITSM, ITOM, ITAM, CSM
o Custom Apps
- • Define data models, workflows, integrations, and UI/UX approaches
Platform Implementation & Configuration
- • Lead or support configuration and customization using:
o Flow Designer
o Business Rules
o Client Scripts
o UI Policies
o ACLs
o Script Includes
- • Oversee development using JavaScript, Glide API, and ServiceNow frameworks
- • Ensure upgrade-secure development and adherence to ServiceNow standards
Stakeholder Engagement
- • Work closely with:
o Business stakeholders
o Product owners
o Enterprise architects
o Development and testing teams
- • Conduct requirement workshops, solution walkthroughs, and design reviews
- • Provide technical guidance and solution recommendations to senior leadership
Integrations & Automation
- • Design and implement integrations using:
o REST / SOAP APIs
o IntegrationHub (Spokes & Actions)
o MID Server
- • Automate business processes using Flow Designer and orchestration
- • Ensure data consistency, performance, and security across integrated systems
Governance, Quality & Best Practices
- • Enforce ServiceNow governance, coding standards, and documentation
- • Review technical designs and custom code for quality and compliance
- • Support CMDB health, discovery, and service mapping initiatives
- • Ensure alignment with ITIL / ITSM best practices
Support, Optimization & Continuous Improvement
- • Provide L3 support and root cause analysis for complex issues
- • Identify opportunities for pla
📌 ServiceNow Solution Engineer (India)
🏢 Amazure Technologies
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.