We are hiring a Patient Experience Coordinator for Hospital in Eats Delhi. This role focuses on enhancing patient experience, managing front desk interactions, and supporting digital engagement initiatives for the department.
Key Responsibilities:
Assist patients in posting Google reviews and guide them through the process
Record and coordinate patient video testimonials
Handle incoming calls and resolve patient queries professionally
Manage appointment scheduling and coordinate with hospital staff
Maintain patient data using Excel/CRM systems
Conduct follow-up calls and collect patient feedback
Ensure a smooth and professional front desk patient experience
Requirements:
Robust communication skills (Hindi + basic English)
Confident, presentable, and patient-friendly personality