Netradyne provides AI-powered technologies for fleet management and safer roads. An award-winning industry leader in fleet safety and video telematics solutions, Netradyne empowers thousands of commercial fleet customers across North America, Europe, and Asia to enhance their driver performance, reduce risk, and optimize operations.
Netradyne sets the standard among transportation technology companies for enhancing and sustaining road safety, with an industry-leading 25+ billion miles vision-analyzed for risk and an industry-first driver scoring system that reinforces protected behaviours. Founded in 2015, Netradyne is headquartered in San Diego with offices in San Francisco, Nashville, the UK and Bangalore.
For more details visit: www.netradyne.com
Job Summary:
Senior Technical Support Analyst acts as a key firstlevel liaison between Netradyne and our customers. In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with crossfunctional teams to ensure timely and effective resolutions.
You will directly engage with customers to troubleshoot infield hardware and software issues related to Netradynes connected vehicle platforms.
This position plays a critical role in ensuring customer success by providing prompt and accurate resolutions to customerreported issues and service requests. The ideal candidate will have strong English communication skills, excellent customerrelationship abilities, and prior experience supporting international customers (US or UK preferred).
As a 24x7x365 operations center, we require candidates who are flexible to work in any shift based on business needs, including weekends (Saturday and/or Sunday)
Key Responsibilities:
- Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools.
- Perform root cause analysis and recommend corrective actions.
- Collaborate with engineering, QA, and product teams to resolve technical challen
📌 Senior Technical Support Engineer (Bengaluru)
🏢 Netradyne
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.