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Summary Of Role
The Specialist is responsible for tracking open shipments that are reflecting in multiple reports to ensure loads are picked & delivered on time. Tracking shipments on various tracking websites and contacting carrier and following up with them to make sure the appointments given for pickup & delivery by shipper/ consignee and update the pickup and delivery statuses. The Associate must possess excellent communication skills, problem-solving abilities, and a solid customer-centric approach.
Roles & Responsibilities
- Collaborate with Planner, carrier, and shipper to track shipments
- Monitor shipments and track on multiple tracking site.
- Get shipment status from planners, carriers and shippers via email or call
- Ability to contribute to capacity building efforts and work with colleagues in diverse cultures
- Ability to meet pressing deadlines with attention to detail
- Maintain a high level of professionalism and empathy while interacting with customers to build positive relationships.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Meet or exceed individual and team performance targets.
Technical / Functional / Soft Skills
- Proven experience in a logistics, preferably in a similar industry.
- Effective verbal and written communication skills.
- Superior organizational and documentation skills
- Ability to work well under pressure and handle challenging situations with professionalism and empathy.
- Basic knowledge of Windows applications and Microsoft Office programs such as MS, Word, Excel and email drafting.
- Flexibility to work in shifts, weekends, and holidays, if required.
Education & Experience
- Bachelor’s degree in any f