About the Role:

As a Customer Care Executive at EaseMyTrip.com, you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences.

Key Responsibilities:

1. Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations.
2. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions.
3. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers.
4. Query Documentation & Follow-Up:



Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction.
5. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience.
6. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department.
7. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers.
8. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring transparent communication with the customer throughout the process.
9. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction.
10. Team Coordination: Collaborate with other departme

📌 Customer Care Executive (Noida)
🏢 EaseMyTrip
📍 Noida