Description
About the role:
We're looking for a Product Manager, Billing & Operations to lead the strategic design and day-to-day operational execution of our business engine. In this role, you will scale MuleSoft's billing systems by overseeing consumption metering, licensing, and automated service provisioning. You will also drive the operational capabilities needed to bring new projects to market via SKU creation. You will act as a critical bridge between product and go-to-market teams, owning both the underlying platform infrastructure and the hands-on deal support required to execute standard and complex commercial agreements at scale.
A demonstrated, genuine AI-first approach to product management is central to this role — using AI to move faster, build fluency across the product lifecycle, and contribute well beyond traditional PM scope.
What You'll Do
Platform Strategy & Core Architecture
- Partner with Product, Engineering, and Finance to define the roadmap for our billing, invoicing, and automated provisioning systems.
- Drive end-to-end technical logic connecting sales contracts to automated service activation, downstream usage tracking, and accurate billing cycles.
- Own and drive the roadmap that improves usage transparency for customers, entitlement transparency across all pricing models, value-based reporting that goes beyond cost, and modernization of the provisioning architecture.
- Translate complex subscription and usage-based models into robust system requirements for entitlement management and metered tracking across internal and external stakeholders.
- Conduct benchmark research on modern billing architectures and provisioning mechanisms to future-proof the platform against evolving product lines.
Deal Support & Fulfillment Operations
- Provide active deal support by acting as the technical expert for complex or non-standard go-to-market and operational scenarios during the sales cycle.
- Drive the end-to-end Recent Product Introduction (NPI)