What You ll Be Doing
- Leading a team of FPGA FAEs to drive demand creation activities.
- Responsible for driving team to achieve the KPIs.
- Building relationships with key decision makers of customers.
- Familiarize with the latest technologies in FPGA and Acceleration domains like AI/ML by attending supplier training in person and via conference calls.
- Provide technical support and guidance to customers on FPGA solutions.
- Troubleshoot and resolve customer issues related to FPGA systems.
- Provide in-depth technical support to customers in their selection and use of Arrow PLD lines development tools, silicon and IP products that ensure design wins for Arrow.
- Stay updated on the latest FPGA technologies and trends.
- Drive demand creation by maximizing Arrow content on designs. Understand customer needs and leverage Arrow s engineering and design services resources to facilitate solutions for customers. Apply technical knowledge to influence designs utilizing solution selling.
- Be the first point of contact for customers in resolving any technical support issues while working with PLD silicon, tool and IP products, provide onsite technical support.
- Identify key relationships amongst decision makers within suppliers and customers.
Team Collaboration:
- Work closely with Engineering Marketing teams to resolve customer issues, product enhancements.
- Collaborate with field and factory resources to develop and deliver technical proposals to customer project managers, engineering managers, system architects and design engineers.
- Attend and actively participate in strategic branch meetings and QBR. Develop and drive strategic technical plans by supplier line or customer solutions.
- Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to promote demand creation. Technical calibrations research with sales other Arrow depts. Suppliers in support of the customer desi