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Position Summary
We are looking for a hands-on Network Engineer with
5–8 years of experience
to manage and support enterprise network environments across SDWAN, security, and cloud platforms. The role involves L2/L3 support, incident management, troubleshooting, and executing changes while ensuring high service availability and customer satisfaction.

Key Responsibilities
- Provide L2 / L3 support for network and security incidents, resolving majority issues without escalation
- Monitor incidents and ensure timely updates to customers and stakeholders
- Escalate complex issues to Engineering teams as required
- Troubleshoot and manage network hardware; coordinate replacement where needed
- Execute client change requests in line with CAB/ITIL processes
- Handle critical incidents and outages as per escalation matrix
- Maintain accurate ticket updates and documentation
- Review open tickets daily and share status with management
- Ensure proper shift handovers




- Participate in operations and change review calls
- Coordinate with 3rd party vendors for unresolved issues

Technical Skills (Must Have)
- Strong hands-on experience in:
- SD-WAN (Versa / Fortinet preferred)
- Routing & Switching (L2/L3)
- Firewalls
- Wireless (Cisco / Meraki / Aruba / Juniper Mist)
- Positive understanding of:
- TCP/IP, VLANs, routing protocols (BGP, OSPF, EIGRP)
- VPN, IDS/IPS, SSL, network security concepts
- Load balancing (F5 / Netscaler)
- Experience in:
- Azure Networking (vNet, VPN, Virtual WAN, NSG)
- Monitoring tools (SolarWinds, NetFlow, IP Soft)
- Packet analysis tools (Wireshark)

Nice to Have
- SDWAN: Meraki, Silver Peak, Viptela, Palo Alto
- Bluecoat Proxy, RSA, Meraki devices
- Radius/NPS administration
- Multi-vendor enterprise network support

Systems & Platforms
- Cisco routers, switches, wireless
- Checkpoint / Sophos firewalls
- F5 / Kemp Load Balance

📌 Network Consultant II (Noida)
🏢 Lumen Technologies India
📍 Noida