Title:
Global Service Desk Technician (Tier 1)
KBR is looking for a Global Service Desk Technician (Tier 1) to serve as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents and service requests are managed effectively through established IT service management processes.
The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced support environment. Success in this role requires strong communication skills, adherence to service levels, accurate ticket documentation, and the ability to collaborate effectively with colleagues and end users across multiple regions, time zones, and cultures.
In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. *This role will ultimately be part of the current company*. The Mission Technology Solutions business partners with governments and defense,
intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.
Key Responsibilities:
- Customer Support & Technical Troubleshooting
- Provide first-contact technical support via phone, chat, and ticketing systems for account administration, hardware, software, and access-related issues
- Answer and triage incoming support contacts while meeting established service level objectives
- Utilize knowledge base articles and approved procedures to diagnose and resolve Tier 1 issues whenever possible
- Support user account management, password resets, and multi-factor authentication (MFA) administration
- Deliver exceptional customer service while communicating technical information clearly to non-technical users
- Incident & Request Management
- Create, update, manage, and resolve Incident and Request records
📌 Global Service Desk Technician (Chennai)
🏢 Kbr
📍 Chennai