Organizational Context

Key Aspects
- Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans.
- ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating workplace. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country.




- The ABHFL Sales organization works broadly with 3 customer segments – retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self-employed, with both of these having very different preferences and needs.

Job Context
- Ensure proactive allocations of bouncing and non-banking cases to partner for Tele calling.
- Create Daily, weekly run rate to achieve target efficiency of 98% resolution and drive the same with partner end.
- Monitoring of agreed SLAs like TOS, ACW and other dialer matrices.
- Monitoring of partner billing and workforce management as per the approved FTE count.

Key Challenges
- Feedback sharing with Higher bucket on flow cases to arrest cas

📌 Team Leader-Tele Collections (Maharashtra)
🏢 Aditya Birla Capital
📍 Maharashtra