We are seeking a dynamic and result-oriented Manager HR Shared Services to lead and manage end-to-end HR operations while ensuring seamless delivery of employee lifecycle processes. The role requires strong expertise in HR operations, recruitment support, employee lifecycle management, data governance, stakeholder management, and team leadership. The incumbent will play a key role in driving operational excellence, process compliance, automation initiatives, and employee experience across the organization.
The role aligns with HRSS functions involving employee lifecycle management, SuccessFactors administration, process governance, and service delivery excellence.
Key Responsibilities
- Manage end-to-end Employee Lifecycle processes including:
- Hiring & Onboarding
- Employee Data Management
- Confirmation & Transfers
- Promotions & Redesignations
- Employee Queries & Service Requests
- Exit Management & Full & Final Settlement
- Ensure adherence to defined SLAs, controls, and compliance requirements.
- Drive process standardization, governance,
and continuous improvement initiatives.
Recruitment & Hiring Support
- Partner with Talent Acquisition teams for high-volume hiring requirements.
- Monitor onboarding timelines and candidate experience.
- Ensure seamless transition from candidate to employee lifecycle.
SuccessFactors & HR Systems
- Manage SAP SuccessFactors transactions and employee records.
- Ensure data accuracy, integrity, and timely updates across HR systems.
- Collaborate with Digital and HR Technology teams for system enhancements and automation initiatives.
Data Management & Reporting
- Maintain accurate HR master data and employee records.
- Prepare HR dashboards, MIS reports, and analytics for leadership reviews.
- Identify data trends and drive corrective actions for process improvement.
- Ensure solid governance around HR data quality and reporting accuracy.
Team Leadership
- Lead and develop a team of HR Shared Services prof