Roles and Responsibilities :
- Provide technical support to customers through phone calls, emails, or chats regarding software products and services.
- Troubleshoot issues with software applications, identify root causes, and resolve problems efficiently.
- Collaborate with internal teams to escalate complex issues that require further assistance.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 1-2 years of experience in an International BPO/Call Centre setting providing technical support.
- Excellent good communication skills in English language (written & spoken).
- Strong knowledge of basic computer hardware components such as CPU, RAM, Storage Devices etc.
📌 Technical Support Executive (Hyderabad)
🏢 Sutherland
📍 Hyderabad
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