Roles and Responsibilities
- Provide application support to resolve technical issues related to IICS (Integrated Information Control System) software.
- Perform root cause analysis on reported incidents and implement corrective actions to prevent recurrence.
- Offer production support by troubleshooting and resolving incidents, escalating critical issues when necessary.
- Collaborate with cross-functional teams to identify and prioritize project requirements for ITIL-aligned incident management processes.
Desired Candidate Profile
- 3-8 years of experience in Application Support or Production Support roles with expertise in IICS software.
- Bachelor's degree in Any Specialization (B.C.A., B.Sc.,B.Tech.,).
- Robust understanding of ITIL principles and methodologies; knowledge of Root Cause Analysis techniques is an added advantage.
📌 IICS Support Role-(3-8 yrs)-sv (Hyderabad)
🏢 Infosys
📍 Hyderabad
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