Job Description – Operations ManagerDuties & Responsibilities1. Strategic Planning & Management
- Develop and implement a strategic planning framework for the provision of eye care services.
- Align operational goals with the hospital's mission to meet patient needs and priorities.
- Develop and communicate short- and long-term strategic goals for the department.
- Regularly review strengths, weaknesses, opportunities, and threats (SWOT analysis).
- Prepare and present monthly financial and qualitative reports to senior management, highlighting cost savings and areas for improvement.

2. Operational Management
- Oversee the daily operations of the hospital, ensuring smooth functioning of both clinical and non-clinical departments, including the OT floor during peak OT time.
- Monitor and improve operational efficiency, with a focus on patient care quality and resource utilization.
- Lead the implementation of operational improvements and cost-reduction initiatives.
- Identify vulnerable patients and ensure priority consultation.
- Monitor key performance indicators (KPIs)



such as OPD and OT turnaround time (TAT), patient satisfaction, and staff productivity.
- Oversee patient billing, claims, and reimbursement processes.

3. Team Leadership & Staff Coordination
- Coordinate with medical staff, patient care support staff, and administrative personnel to ensure effective collaboration.
- Ensure the hospital is adequately staffed at all times by managing staff scheduling and monitoring productivity.
- Lead the recruitment, training, and supervision of patient care support staff.
- Foster a culture of continuous improvement and high performance.

4. Policy Development, Compliance & Quality
- Develop and enforce policies and procedures to maintain compliance with healthcare regulations and best practices.
- Ensure patient confidentiality, data security, and adherence to legal and ethical standards.
- Conduct regular audits to identify compliance gaps and implement correc

📌 Manager Operations (Jayanagar 3rd Block)
🏢 Nethradhama Super Speciality Eye Hospital
📍 Jayanagar 3rd Block