L1 IT Support Gurgaon

Responsibilities:
- Address user tickets regarding hardware, software , Applications and networking
- Install, upgrade, support and troubleshoot Windows, Microsoft office products and any other authorized desktop applications
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or

notebooks that has authorized access to the network
- Knowledge of network and anti-virus programs
- Ability to perform on-site & remote troubleshooting and provide clear instructions
- Address & Resolve user tickets raised via email , Phone , Ticket System , Whats app ,any Authentic Channel.
- Walk users through applications sessions , Queries , training & resolution
- Interact with End User, understand Query , resolve , escalate , if required.
- Guide users with easy, step-by-step instructions
- Conduct remote troubleshooting




- Test alternative pathways until the resolution of an issue
- Record technical issues and solution
- Direct unresolved issues to the next level of support personnel
- Follow up with users on Tickets and get them resolved within TAT.
- Report users feedback
- Help create technical documentation and manuals
- Supervising the administration of systems to ensure availability of services to authorized users.
- Basic Knowledge of Software Languages and Database.
- Proven work experience as an Application support Engineer or similar role.
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Flexible to support 'round-the-clock' operations
- Flexibility to some travelling
- Ability to communicate in an understandable, polite, and friendly manner, both written and verbal desire to grow and learn new technologies
- Team spirit

📌 IT Support Executive (Gurugram)
🏢 Stemz Global DMCC
📍 Gurugram