Responsible for ensuring all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the Air Hub
- Key Responsibilities

Responsibilities
- Handle all mail communications (with internal & external customers) at the Air Hub; Responsible for mail reverts and coordination with relevant departments (PUDs, warehouses, origin etc) for the same
- Monitor exception cases at the Air Hub (e.g. unidentified shipments, undelivered shipments, SLAH, Regulatory hold cases etc.) and follow up with operations for corrective actions
- Responsible for customer service support at the Air Hub to ensure provision of quality services to all Blue Dart customers (if applicable); Also coordinate with the Regional Customer Services Team as and when required
- Track all shipments for the Air Hub and update operations teams in cases of delays, route changes or any other exceptions
- Communicate with customers in cases of delays,



undelivered shipments or regulatory hold shipments and ensure corrective action
- Monitor gaps in regulatory compliance and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team
- Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same
- Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the Air Hub
- Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the Air Hub
- Key Result Areas and Key Performance Indicators

S. No
Key Result Areas
Key Performance Indicators
Support service quality and excellence in the Air Hub
- Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)

Effective handling of exceptions in the Air Hub
- % exception cases resolved within defined TAT

📌 Operations Executive (Patna)
🏢 Blue dart
📍 Patna