Company: Global Healthcare Billing Partners Pvt Ltd
Location: Chennai (Velachery)
Experience: 5-15 Years
Shift: Night Shift (US Healthcare Support)

Key Responsibilities:

1. IT Infrastructure Management
- Maintain and monitor servers, systems, networks, and endpoints across operations floors.
- Ensure high uptime for applications used in Medical Coding, Billing, and AR processes.
- Manage system performance, capacity planning, and troubleshooting.

2. Network & System Administration
- Configure and manage DNS, DHCP, Active Directory, Firewalls, VPN, and LAN/WAN.
- Administer Windows/Linux servers, system security patches, and upgrades.
- Support remote access systems for night shift and client connectivity (US clients).

3. Healthcare IT Application Support
- Provide technical support for healthcare tools such as:
- EMR/EHR systems
- Medical Coding platforms
- Billing/RCM software
- Ensure minimum downtime for production teams (Coders, AR Callers).

4. Team Management
- Lead and supervise IT support engineers and system administrators.




- Ensure SLA-based ticket resolution and user support.
- Conduct training sessions for staff on IT best practices and systems.

5. IT Helpdesk & User Support
- Oversee day-to-day IT support activities for internal users.
- Resolve escalated issues related to system access, applications, and hardware.
- Maintain documentation for incidents, root cause analysis, and resolution.

6. Security & Compliance (Critical)
- Ensure compliance with HIPAA guidelines and data security standards.
- Implement endpoint security, antivirus, patch management, and firewall rules.
- Monitor unauthorized access and ensure data confidentiality.

7. Vendor & Asset Management
- Coordinate with vendors for procurement, AMC renewals, and issue resolution.
- Manage IT assets (systems, laptops, servers, accessories).
- Track software licenses and compliance.

8. IT Projects & Improvements
- Participate in IT infrastructure upgrades and migration projects.
- Impr

📌 Assistant Manager (Chennai)
🏢 Global Healthcare Billing Partners
📍 Chennai