Roles and Responsibilities :
- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
- Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- Positive English communication skills (spoken) for effective interaction with customers.
- 0-1 year experience in BPO/call center environment or similar industry.
- Ability to work on night shifts (rotational).
- Basic knowledge of banking processes and procedures.
📌 Voice Process Executive (Bengaluru)
🏢 LogixHealth
📍 Bengaluru
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