Job Summary
Front end Operations
- Ensuring all transactions done are routed through Area Operations unit
- Reconciling gaps in documentation with COLIS.
- Ensuring minimum acceptable quality of documentation submitted by the frontline.
- MIS preparation for wealth

Monitoring Sale Quality and Risk Controls
- Monitoring compliance with Sales Processes.
- Ensuring completeness of documentation – ISTF, SA etc

Training
- Help the RSM-IS organize training programs for the IS team as well as Referral Channels.

Key Responsibilities
Strategy
Sales and Quantitative MIS
Completion of monthly business trackers, Business tracker, Business report and advisory report with 97% (Balance for new hires/in-progress etc)
- New Process and Platform training coverage of 95% of the zone
- Training to frontline on CIP/BIP to ensure suitability errors are below0.5%
- Assist Product team in new process and Platform launches
- Error MIS tracking and circulation
- Monitor documentation rejects by MAS & Recon. Escalate and track

Risk management
Raising Management Standards and Controls




- Ensure all control standards are implemented in the Zone
- Compliance with AML, KYC, Group code of conduct and Risk standards
- Call back significant deviation above 5% are escalated to the concerned team and tracked
- Ensure 05% completion of Mandated portfolio reviews of the zone done by productive tracking and follow-up with all IAs
- CMS tracking for the employees in the zone
- Exception if any to be highlighted to the zone
- Ensure Green/ Acceptable audit rating in the zone

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
- Effectively and

📌 Network Coordinator (Mumbai)
🏢 Standard Chartered India
📍 Mumbai