We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS , India's fastest-growing backpacker hostel brand
As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India , fostering a welcoming and vibrant atmosphere for all visitors
Roles and Responsibilities
Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay
Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation
Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary
Administrative Support: Maintain and organize files, records, and documents, updating them as needed
Create and manage spreadsheets for reporting and operational needs
Property Management Support:
- Conduct inventory checks and maintain records
- Assist in the procurement of monthly supplies
- Step in as the property in-charge during the absence of the property manager
Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction
Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks
Cross-Location Travel: Be willing to travel to other properties in South and West India when required
Qualifications / Knowledge / Experience
A minimum of 6 months of industrial training or relevant experience in hospitality
A pleasant personality and excellent verbal and written communication skills
Graduate from a Hotel Management program is preferred
Should be comfortable traveling all over India
What We Offer
Compensation: A market-competitive salary, plus Performance Incentives, Provident Fund, and ESIC
Performance Incentives: Performance-linked incentives of up to 35% of the gross salary
Additional Perks: Complimentary accommodation and meals provided by the com