Role Overview:
This position is accountable for managing the lifecycle of Airtel’s extended/contractual workforce across the country, comprising of associates who deliver critical value-added services such as network installation and retail sales etc.. The role requires strategic business partnering with a cohort of 8,000–12,000 associates PAN India, ensuring Airtel’s position as the principal employer in this dynamic, evolving, and flexible ecosystem.
Key Responsibilities:
- Strategic Business Partnering:
Partner with business heads to proactively identify and address workforce requirements across geographies.
- Independent Productivity Partnering:
Act as an independent persona who can proactively partner with business leaders to drive workforce productivity in the most optimal manner.
- Partner Ecosystem Management:
Interface with staffing partners to fulfill open mandates and ensure seamless onboarding aligned with Airtel’s functional requirements.
- Lifecycle Management:
Oversee end-to-end associate lifecycle including onboarding, payroll,
performance, grievance redressal, attrition management, and exit processes in collaboration with agency partners.
- Design Thinking & Solutioning:
Apply design thinking principles to co-create scalable solutions with business stakeholders, anticipating challenges and driving innovation in workforce management.
- Grievance Handling:
Address workforce grievances effectively, ensuring associate engagement and satisfaction.
- Attrition Management:
Monitor and address attrition trends within the extended workforce, implementing proactive retention strategies.
- Exposure & Expertise:
Candidate Persona:
We are seeking a professional who demonstrates solid business partnering, execution excellence, and problem-solving capability, coupled with high learning agility. The ideal candidate will be independent, proactive, and able to strategically partner with business leaders to optimize workforce productivity,