Role & responsibilities :

Order Management and Processing:
- Timely and accurate processing of customer orders in SAP.
- Preparation and sharing of Proforma Invoices.
- Monitoring and management of open orders.

Production Planning and Scheduling Coordination:
- Coordination with PPC team for scheduling of orders, ensuring that the orders are scheduled as per customer required delivery schedule
- Tracking production status and highlighting delays. Timely release of indents for safety stock.

Logistics and Dispatch Coordination:
- Coordination with Logistics and Supply Chain teams for deployment of containers and vehicles.
- Ensuring dispatch documentation readiness as per customer requirement and regulatory compliance.

Customer and Sales Communication:
- Single point of contact for customers and sales team.
- Maintain customer satisfaction through clear communication, documentation, and resolution of post-sale issues.



Customer complaint management through proper resolutions and timely response.
- Sharing order updates/ open order status.
- Coordination with CHAs for BLs, Shipping Bills, and export documentation.

Accounts Receivable:
- Follow-up with customers for timely invoice collection.
- Coordination with Finance to resolve disputes

Inventory Management:

Review available warehouse stock on a weekly and fortnightly basis and collaborate with the Sales team to drive liquidation of obsolete inventory.

MIS and Reporting:
- Preparation and sharing of MIS with Sales Team
- Support weekly and fortnightly review meetings.

Preferred candidate profile
- SAP S4 Hana/ Order Management. Knowledge of export procedure, customs formalities.
- Stakeholder coordination.
- Robust communication and analytical skills

📌 International Business (Pune)
🏢 Garware Technical Fibres
📍 Pune