Key Responsibilities
Lead Generation
- Identify potential B2C customers through digital channels.
- Generate current business leads using online platforms and customer databases.
- Conduct cold calling and warm calling to prospective customers.
- Follow up on website inquiries and marketing-generated leads.
- Build and maintain a healthy sales pipeline.
- Re-engage inactive and existing customers to generate repeat business.
Sales Conversion
- Understand customer requirements and buying preferences.
- Recommend suitable products and solutions.
- Convert inquiries into confirmed orders.
- Achieve monthly sales targets.
- Upsell and cross-sell products where appropriate.
- Follow up consistently until order confirmation.
Customer Communication
- Handle customer inquiries via phone, email, WhatsApp, website chat, and other approved communication channels.
- Maintain professional and timely communication throughout the sales process.
- Respond promptly to customer queries before order confirmation.
- Provide accurate product, pricing, stock availability, and delivery information.
Digital Sales & Promotions
- Promotion through WhatsApp, email, SMS, and other approved digital communication channels.
- Execute promotional campaigns to increase website traffic and conversions.
- Use customer databases to run targeted follow-up and promotional activities.
- Encourage repeat purchases through regular customer engagement.
- Support seasonal offers, product launches, and promotional campaigns on Deorkart.
Sales Activity Management
- Update lead status in the CRM.
- Maintain accurate records of customer interactions.
- Record sales activities and outcomes.
- Submit daily call reports and sales activity reports.
Sales Pipeline Management
- Track inquiries from first contact to order confirmation.
- Prioritize high-potential opportunities.
- Follow up regularly on abandoned carts, pending quotations, and customer inquiries.
- Escalate customer issues internally whenever required