We are looking for a digitally savvy and operations-focused Learning Operations Associate to support the administration, governance, and continuous improvement of GSK’s enterprise learning ecosystem, including SuccessFactors Learning, Degreed, ServiceNow, and connected learning technologies.

This role is critical in ensuring seamless governance, learner experiences, operational excellence, data accuracy, compliance, and scalable learning operations across global teams. The ideal candidate combines LMS expertise, analytical thinking, stakeholder management, and problem-solving skills with an ability to operate in a fast-paced digital setting.

The incumbent is expected to demonstrate a high degree of ownership and accountability, leading end-to-end delivery of learning solutions from needs identification through deployment, adoption, and continuous improvement

Key Responsibilities
Learning Administration & Analytics (≈50%)
- Manage end-to-end learning administration activities across SuccessFactors Learning (including myLearning/myLesson) and Degreed/Blend LXP platforms.




- Configure and maintain LMS entities including items, curricula, assessments, instructors, user accounts, and user access, ensuring data integrity and compliance with standards.
- Execute learning assignments, removals, completions, governance transactions, and bulk learning operations (including connector files) with high accuracy and adherence to defined SLAs and quality criteria.
- Support deployment and lifecycle management of digital learning content, including multilingual course launches, external learning offerings, and Global Mandatory learning modules; provide hyper care and handle related learner queries.
- Own service tickets in ServiceNow for training administration activities, ensuring timely resolution of learner and stakeholder requests and effective management.
- Create, maintain, and enhance reports and dashboards (e.g., compliance, periodic and customized reports) via myLear

📌 Assistant Manager- Skills and learning operation (Bengaluru)
🏢 GSK
📍 Bengaluru