About TripAgent

TripAgent is a rapid-growing travel platform offering flight bookings, hotels, and holiday packages across

domestic and international markets. We are building a team of skilled, certified travel professionals who

can deliver accurate, seamless, and delightful booking experiences.

Role Overview

We are looking for IATA-certified Travel Consultants to manage end-to-end flight reservations, ticketing,

and post-booking servicing. You will be the backbone of our travel operations – handling everything from

fare construction and PNR management to reissues, refunds, and customer escalations – while ensuring

full compliance with IATA regulations and airline policies.

Key Responsibilities
- Handle end-to-end flight bookings (domestic and international): reservations, ticketing, revalidation,

reissuance, refunds, and cancellations
- Work on GDS platforms (Amadeus / Sabre / Galileo–Travelport) for PNR creation, fare construction,

and queue management
- Advise customers on optimal routings, fare rules, baggage allowances, and airline terms and

conditions




- Process ancillary services: seat selection, meals, extra baggage, and special service requests (SSRs)
- Manage BSP reporting, ADM/ACM handling, and reconciliation with airlines
- Stay current on IATA regulations, airline circulars, fare updates, and travel advisories (visa, health,

and transit requirements)
- Resolve schedule changes, flight disruptions, and customer escalations within defined SLAs
- Coordinate with airlines, consolidators, and internal teams to ensure smooth fulfilment
- Maintain high booking accuracy and clean documentation; minimize ADMs and ticketing errors
- Support hotel, travel insurance, and holiday package bookings as required

Must-Have Qualifications
- Valid IATA certification (IATA Foundation Diploma / Consultant Diploma or equivalent) –

mandatory
- 2–5 years of hands-on ticketing/reservations experience at a travel agency, TMC, OTA, or airline
- Proficiency in at least

📌 Travel Consultant – IATA Certified (Bengaluru)
🏢 Reward360 Global Services Private
📍 Bengaluru