We are looking for a highly organized and proactive individual to join our team as the Ecommerce Channel Distribution Planner & Customer Service Specialist. This role will be responsible for managing stock availability, improving fill rates, and ensuring seamless communication between key stakeholders, including the sales team, key account managers (KAMs), transportation, and planning teams. The ideal candidate will be analytical, detail-oriented, and proficient in Excel, with a robust ability to drive logistics and distribution planning processes for our ecommerce channel.
Key Responsibilitie
s1.Stock Availability & Order Fulfillment
:a.Ensure timely availability of stock for customer Purchase Orders (POs) across the ecommerce channel for QCOM Chains by sharing daily distribution plan to CFAs basis Open Orders, sales & Forecast
.b.Monitor and track stock levels to meet customer demand and resolve any stock shortages proactively
m.b.Share detailed remarks on stock availability, upcoming stock arrivals, and potential stock-out situation
s.
SKU Transition Managem
e
nt:a.Manage and communicate SKU transitions, including pack size revisions, MRP changes, and status updates (active/inactive SKUs) for customer master data updates & to prevent disruptions in order fulfillme
nt.4.Fill Rate Improveme
nt:a.Continuously identify critical SKU losses and take actions to improve stock availability and channel fill rat
es.b.Collaborate with cross-functional teams to mitigate supply chain bottlenecks and drive higher service leve
ls.5.Sales & Logistics Planni
ng:a.Drive monthly sales and logistics planning meetings to align on demand, stock availability, and order prioriti
es.b.Work closely with the demand planning, transportation, and planning teams to ensure seamless order fulfillme